Returns & Exchanges
Our Guarantee
At My Site, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer hassle-free returns and exchanges. Simply contact us within 30 days of receiving your order to initiate the process. In order to qualify for a return or exchange, items must be in their original condition and packaging. We reserve the right to reject returns or exchanges that do not meet these requirements.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us with your order number and reason for the return or exchange. We'll provide you with further instructions and a return shipping label if necessary. Once we receive your returned item(s), we'll process your refund or exchange as quickly as possible. Please note that shipping costs for returns or exchanges are the responsibility of the customer, unless the item(s) received were damaged or defective.